TECHNICAL SUPPORT

I am not an emergency service, but will address your technical support tickets in the order they are received and as availability allows. Customers on monthly service plans receive highest priority.

REQUEST SERVICE OR SITE REPAIRS

Fill in this form completely with as much information as possible so I can best accurately help update your website or address critical issues.

  • I am ONLY available Mondays thru Thursdays from 9am-5pm CST. Requests are reviewed in order as they are received and my present availability allows. Please allow up to a few days to review and trouble-shoot your issues.
  • I can ONLY prioritize current customers who are under monthly service agreements.
  • Most repairs or work requests can be completed routinely and quickly. Others can take up to a week or two before they fully get addressed. If they are more complex, requiring additional hours to complete, you will be notified prior to starting. I will let you know whether your issues are an emergency or not.
  • I WILL NOT RESPOND TO FACEBOOK MESSAGING, TEXT MESSAGING, OR ANY OTHER FORM OF UNACCEPTABLE COMMUNICATIONS.
  • Calling me on weekends and during non-business hours will result in a $1,000 up-front fee.

    Technical Support Details

    Please select the nature of your support request(required)

    Your Name(required)

    Affected Website URL(required)

    Your E-Mail Address(required)

    Phone Number(required)

    Please Select Priority - Please let me know the importance of this task.(required)

    Are you currently a monthly service client?(required)

    Please provide more details on your request

    Support Request Subject(required)

    Please Provide Specific Instructions. The more details you provide me, the quicker this can be addressed.(required)

    Attachments

    Please include any relevant information such as screenshots, documents, or image files. (required)

    WHAT HAPPENS NEXT?

    Step 1: Please complete my form above with as much information as possible.

    Step 2: I will review the task and start working on it as schedule allows. If I need more information, I will either e-mail or call you back. If your website issue is truly an emergency, you will be notified. Please do not expect me to write back very long email responses.

    Step 3: When assignment is completed, I will contact you. Most easy jobs are completed within minutes. More severe or complex issues vary.

    Reach and engage your audience through my thoughtfully created and supported services.

    WORDPRESS WEBSITE DESIGN

    I create industry leading design that will reach your audience on desktop, tablet, and mobile devices. Customized website design, crafted to meet your business goals and outperform the competition.

    WEB MANAGEMENT SOLUTIONS

    Manage your website anywhere, anytime. Whether weekly or monthly, I’ll be maintaining your website long after it’s built. Spend more time running your business and making money, while less time taking care of your website.

    CUSTOM LOGO DESIGN

    Your logo design is your most portable and visible marketing representative. It must convey your organization’s identity with clarity and personality. I have contributed to build corporate identities for a wide variety of clients.

    CREATIVE MARKETING SERVICES

    I am an expert in creating stunning and memorable brand identities for clients. From campaigns to layouts for catalogs and publications to business cards and brochures, I make your marketing products look good.

    CONTACT ANDREW RAGAS

    CALL ME BY PHONE

    (708) 256-2201

    E-MAIL ADDRESS

    andrew@nullragasmedia.com

    MY LOCATION

    Lake Zurich, Illinois

    SUBMIT SUPPORT TICKET

    Copyright © 2021 Ragas Media | Website Design by Andrew Ragas | LAKE ZURICH, IL

    Client Monthly Service Disclaimer
    I am not responsible for monthly maintenance and oversight of any client websites unless monthly service agreement is in place. Web partners who are not under a monthly service agreement can open a support ticket, but to expect delays of up to 1-2 weeks, or no obligation to service during that particular time at all.
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